Shipping & Returns

Warranty Information

 

 

Applicable only with a valid receipt

 

PERIOD:

 

Poly Marble Shower Bases: 1 year Repair or Replacement Warranty Period.

 

SMC Shower Bases: 5 years Repair or Replacement Warranty Period.

 

Shower Screens (glass excluded): 1 year Repair or Replacement Warranty Period.

 

Acrylic Shower Wall Liners: 1 year Repair or Replacement Warranty Period.

 

Acrylic Freestanding Baths: 1 year Repair or Replacement Warranty Period.

 

Stainless Sinks and Laundry Troughs: 1 year Repair or Replacement Warranty Period.

 

WARRANTY COVERS:

 

Australian Polymore P/L will supply a replacement product where a fault is shown to be caused by faulty manufacture or materials, subject to correct installation procedure. This guarantee does not include removal and installation costs.

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for the major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

 

DOES NOT COVER:

 

Does not cover glass which cannot be warranted. Does not cover misuse, abuse, wear & tear or incomplete return of product. In order to claim under Manufacturer’s Warranty, please contact the retailer where you purchased goods from or Australian Polymore P/L for information on correct return procedures. The consumer is responsible for expenses associated with a warranty claim, not Australian Polymore P/L. The warranty is in addition to other rights and remedies available to the consumer under the law. If goods are found to be defective or faulty, Australian Polymore P/L retains the right to repair or replace product at our discretion. All Australian Polymore P/L plumbing products are to be installed by a qualified plumber. Failure to do so will void warranty. A Certificate of Compliance from your plumber will be required for any warranty claim.

 

 

How to make a claim

 

For all product returns, please follow the guidelines listed below: All goods must be inspected and authorised by a Australian Polymore P/L Representative prior to return.  To enable Australian Polymore P/L to create a GRA (Goods Return Advice) please provide the following information:

 

> Australian Polymore P/L invoice number or invoice from our reseller or delivery docket number.

 

> An accurate description of the product being returned. e.g. Colour, size, style, etc.

 

> Reason for return. e.g. Customer cancelled, faulty, chipped, etc.

 

> Store name, suburb or branch, a contact name at the store.

 

> Credit claim number (if applicable).

 

> Re-supply detail (if appropriate).

 

Returns without notification cannot be accepted.  All returns are at the discretion of the Claims Manager.

 

Australian Polymore P/L reserves the right to charge appropriate handling and transport fees when a product is returned for non-warranty reasons

 

TROUBLESHOOTING:

 

Many installation queries or problems can be solved by customers emailing Australian Polymore P/L and working through the issues together. Please contact Australian Polymore P/L for installation assistance, or for instruction/other information to be mailed, faxed or emailed to you.

   

AUSTRALIAN POLYMORE PTY. LTD.
FACTORY 4/11-13 FODEN AVE
CAMPBELLFIELD VIC 3061
AUSTRALIA

PH: 61 3 93088058 FAX: 61 3 94343004

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